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Aviation Studies - Airports

Airports are the crux of the Aviation industry – where all the magic happens. Airports have considerably evolved overtime through significant leaps and advancements in operations, technology and more. Dubai, specifically, runs one of the busiest airports in the world, with nearly 2,000 flights passing by every day. The industry is on the lookout for skilled professionals who are always on their feet and well-equipped with the right knowledge to make a mark in the industry.

Why Enroll?

The perfect time to take advantage of the booming aviation industry is now! Airports are always on the lookout for qualified staff as the industry is continually expanding. Through our Aviation Studies Airports course, you will gain hands-on experience with our expert industry partners and also learn about the functioning and operations of an airport.

Best Aviation Management Courses in UAE

At a glance

  • Start date: March 2018
  • Duration: Depending on the type of certification:
      • Certificate – 5 days
      • Professional Diploma 3 months
      • Advanced Professional 6 months
  • Delivery: Taught modules 30%, Group project 20%, On-job attachment, research, and projects 50%
  • Qualification – Advanced Professional Diploma.

Course Description

For operations and corporate airport personnel, this diploma combines courses in different areas of airport operations to enhance your knowledge. This course provides delegates with expertise into the safe workings of an Aerodrome. Dealing with the Technical aspects of efficiently runing an Aerodrom Operation. Strategic planning and decision-making: a big picture approach for a big business. Airport managers have the challenging job of ensuring safe, efficient operation in a complex and growing business. This course uses intensive training and exercises to help you identify your airport’s business challenges and address them at the individual, team and unit levels.

Duration (In Weeks) Fees (In AED) Qualification
12 41250 Professional Diploma

Course Objectives

Formalize operational knowledge according to international standards. Global overview (ICAO, EASA and Department for Transport). Develop integrated aviation management skills at main airport functions. Benefit from a selected combination of airport operations related courses

Course Outcomes

Development of aerodrome policy, standards and strategy specific to the incumbent airport.

Course Description

This course provides delegates with expertise into the safe workings of an Airport Terminal activiites. Dealing with the techinical aspects of efficiently runing an Airport Terminal. This Diploma is designed to address the audience of prospective Airport and Ground Operations professionals. The variety of available courses gives the opportunity to identify the key areas required to be able to perform tasks safely and efficiently

Duration(In Weeks) Fees(In AED) Qualification
12 41250 Professional Diploma

Course Objectives

Gain practical knowledge to manage key airport operations with high efficiency and safety. Understand and meet the operational requirements of main stakeholders: airlines, authorities, ground service providers, passengers, and freight forwarders. Airfield operations
Airside Safety
Airport Security
Ramp Handling
Passenger Handling

Course Outcomes

Formulate airport performance objectives and plan the activities used to achieve them
Manage your staff, resources, facilities and technology with a focus on attaining strategic goals
Align your marketing, financial management, and customer service activities to your strategic goals
Ensure sustainable quality and compliance across an airport’s business and operations, using quality as a key driver for change
Conduct ongoing evaluation and benchmarking exercises to measure the success of your strategic activities
Oversee expansion, funding and investor relations with a long-term focus

Course Description

This course provides delegates with expertise into the safe workings of Airport Terminal activiites. Dealing with the Technical aspects of efficiently runing a Cargo Terminal. This Diploma is designed to address the audience of prospective Air Cargo professionals. The variety of the topics covered provides the opportunity to identify the key areas required to be able to perform tasks safely and efficiently. This highly interactive course provides a 360° management perspective from industry experts working at the most successful airlines and freight forwarders about the air cargo industry. You will review the cargo management system with an international perspective, focusing on the business, operations and regulatory fundamentals. Over five days delegates will explore how the air cargo industry is changing and how to identify opportunities to become more successful as a manager in the company.

Duration(In Weeks) Fees(In AED) Qualification
12 41250 Professional Diploma

Course Objectives

The cargo industry and its stakeholders Marketing and sales for cargo Pricing and revenue management
Trends in technology IATA’s e-cargo initiatives Optimizing the use of the internet and intranet within your organization Operations and management Cargo trends and forecasts Business processes
Industry regulations and their impact

Course Outcomes

Improve competitive performance using practical management tools including revenue management and pricing
Identify customers’ changing needs to adjust business for immediate results
Maintain optimum levels of customer service without increasing costs
Analyze changes within the cargo industry and its stakeholders
Stay current with the latest business and technological trends

Course Description

This course provides delegates with an indepth Management expertise into the safe workings of Airport Operational activities Dealing with the People, Process and Sytems that completes the requirements of efficiently runing an Airport Terminal. This Diploma is designed to address the audience of prospective Airport and Ground Operations professionals. The variety of available courses gives the opportunity to identify the key areas required to be able to perform tasks safely and efficiently

Duration (In Weeks) Fees (In AED) Qualification
24 82500 Advanced Professional

Course Objectives

Formalize operational knowledge according to international standards. This Diploma is designed to address the audience of prospective Airport and Ground Operations professionals. The variety of available courses gives the opportunity to identify the key areas required to be able to perform tasks safely and efficiently. Global overview (ICAO, EASA and Department for Transport). Develop integrated management skills at main airport functions. Benefit from a selected combination of airport operations related courses

Course Outcomes

Development of aerodrome policy, standards and strategy specific to the incumbent airport. Overview Elements of airport master planning Managing the environment The future of airports Operations Airport as an operational system Airport emergencies Airport security Safety management system for airports Extreme weather operations Collaborative airport decision making Management Airside concessions Customer service Relations with airlines Training requirements Passenger facilitation

Course Description

This course provides candidates with all aspects dealing with complete Customer journey from the time the customer is accepted up to the time the Customer reaches the aircraft seat. Skills to ensure a memorable customer experience at every customer touch point.
This intensive crash course in passenger services is designed to make you both, customer-focused and knowledgeable in the many roles you may fill as a front-line employee. Course topics include customer service best practices, conflict management and the development of other soft skills combined with a review of international passenger and baggage handling standards.

Duration (In Weeks) Fees (In AED) Qualification
1 5000 Certificate

Course Objectives

Customer service skills and principles Customer expectations and satisfaction Passenger service delivery model Listening and responding skills Cultural awareness Difficult customers and situations Dealing with complaints Conflict management Denied boarding Industry rules and guidelines Official Airline Guide (OAG) IATA manuals Minimal Connecting Time (MCT) Automated Baggage Rules Gate procedures E-ticketing Boarding and delays Endorsements Special customer handling Baggage services Carry on and checked baggage, allowances and charges World Tracer Dangerous items and general emergency procedures This course includes practical exercises and assessments: Situational exercises
Customer service case studies Final examination

Course Outcomes

Respond professionally to customer requests and complaints Maintain composure when dealing with difficult passengers, converting crisis situations into opportunities Manage irregular operations and execute strategies to get back on track quickly Use and endorse e-tickets Comply with passenger and baggage handling standards Transfer your knowledge to your colleagues and employees

Course Description

This course provides candidates with all skills and knowledge required to support and assist the day of operations activities of the various Regulatory authority functions such as Border Control, Security Check and Customs.

Duration (In Weeks) Fees (In AED) Qualification
1 5000 Certificate

Course Objectives

Support and assist with all boarder control and security functions.
Guide Passenger to the right counters for checks.
Prepare passengers prior to security areas to minimize the number returns while passing through Security check points.

Course Outcomes

Independently handle prescreening line up of passenger Efficiently divert passengers to the ease waiting times and improve passenger convenience to the customer.
Ensure smooth transactions all the Airport Touch Point by ensuring these points are fully ready and prepared for customers.

Certificate in Airport Capacity Planining

As more and more airports are capacity constrained, this course provides candidates with the know-how of the efficient use of the airports’ resources during day of operation activities. Due to the growth of air traffic some airports are experiencing a discrepancy between available airport capacity and demand. This involves the allocation of constrained or limited airport capacity to airlines and other aircraft operators to ensure a viable airport and air transport operation whilst maximizing efficient use of airport infrastructure.
This course will help you learn how to allocate and coordinate airport slots by applying IATA’s Worldwide Slot Guidelines (WSG), the accepted global standard for the policies, principles, and procedures of airport slot management. Learn how to apply the standard communication procedures from IATA’s Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators.

Duration (In Weeks) Fees (In Weeks) Qualification
1 5000 Certificate

Course Objectives

IATA Worldwide Slot Guidelines Principles of slot allocation Policy, demand and capacity Process of airport coordination Airport levels and their procedures International rules and regulations
Capacity constraints and the slot process Complaints and rights of appeal SSIM Chapter 6 Slot monitoring and coordination procedures Slot Historic List (SHL)

Course Outcomes

Allocate slots according to the requirements and procedures for either facilitated (level 2) airports or coordinated (level 3) airports Apply the standard procedures for communication between airlines and slot coordinators Maximize your slot portfolio management capabilities Apply slot procedures and understand the impact of international rules and regulations Execute slot messages in compliance with SSIM Chapter 6 Analyze capacity constraints and historic slot eligibility

Professional Diploma in Airport Capacity and Planning Managemen

Provides candidates with a holistic view of managing all airport resources to ensure that each and every touch point and teams at an airport are adequately resourced to deliver operational efficiencies. The key to effective planning is a combination of strong processes, strategic long-term analysis, and attention to daily realities. Develop your strategic business planning skills and prepare a road map for operating your airport business and measuring its progress.
This course will help you understand the principles of demand forecasting and the forecasting process, incorporating new standards from the Airport Design Reference Manual (ADRM version 10, 2014). Study ways to design and implement reliable ground access, airside facilities, passenger processes, as well as security and baggage systems.

Duration (In Weeks) Fees (In AED) Qualification
12 41250 Professional Diploma

Course Objectives

Explore the principles of terminal design, manage capacity, and support your terminal operations through infrastructure design. Airport strategic planning Forecasting demand Planning ground access
Terminal capacity management Airside capacity, planning and management Capacity management using computer simulation Passenger terminal design and capacity management Concession planning Airport operations support and security systems Facilitation and security Passenger baggage systems

Course Outcomes

Develop a master plan that integrates the strategic objectives of your business Apply reliable forecasting to your business Understand both terminal and airside capacity management Provide reliable passenger processes and services at your airport

Certificate in Air Cargo Services

This course provides candidates with all aspects of dealing with complete Cargo aspects from the time the cargo is accepted  up to the time the cargo reaches the aircraft hold. Air cargo business leaders are facing an unprecedented and volatile environment, and the theories and models that guided decision making in the past no longer provide all the answers. The course gives in-depth exploration of the fundamentals of cargo airline business management strategy, skills, and development tools, and equips participants with critical competencies to succeed in an ever-changing global air cargo business environment.

Duration (In Weeks) Fees (In AED) Qualification
1 5000 Certificate

Course Objectives

Business strategy and planning principles, planning cycle, and monitoring tools Setting strategies and plans into action with a focus on goals and return on investment (ROI) Leading trends, innovation, and improvement processes Key elements for profitability and KPI structure Market and competitor research, analyses, and tracking Contribution method essentials, and benefits of optimization Leading an organization in challenging times Future marketing tools and advertisement channels Customer relationship management (CRM)

Course Outcomes

Understand the competitive forces that influence corporate success Identify which departments are critical and how they interact within an organization Develop crucial skills needed to lead cross-functional and multicultural teams Practice advanced strategic and managerial skills
Recognize the leadership needed to monitor and evaluate an organizations performance Know the value of firms and the strategies valued by shareholders Understand effective marketing strategies to exceed customers’ expectations Analyse the key elements of contribution management and KPI monitoring

Certificate in Aviation and the Environment - Managing Green Airports

Make your airports ‘greener’ by continuing on the path to sustainable aviation. Concentrate on the management of noise, local air quality, land use planning, water and waste management, biodiversity preservation, community relationship management, major risk prevention and Environment Management System (EMS) implementation.

Duration (In Weeks) Fees (In AED) Qualification
1 5000 Certificate

Course Objectives

Developing sustainiable airports. Appreciate Regulatory and institutional framework

Course Outcomes

Develop evaluation methods for proper environmental assessment Enhance airport contribution to industry efforts against global warming

Certificate Airport Fog and Extreme Weather Operations and Planning

Through practical planning exercises and real-life examples, this one-of-a-kind course reviews operational obstacles due to weather and the solutions to address them. Explore planning tools and procedures that will help your airport respond to rare disturbances. Learn how to prepare your resources, equipment and staff to establish a proactive culture across your operations and organization.

Duration (In Weeks) Fees (In AED) Qualification
1 5000 Certificate

Course Objectives

Understand how adverse weather conditions produce complications Build response and action plans that address the risks your airport faces Minimize the impact of disruption and quickly return to normal operations Strengthen cooperation between departments and operations to become more efficient in planning and response Improve the allocation of resources, equipment and staff Understand how adverse weather conditions produce complications Build response and action plans that address the risks your airport faces Minimize the impact of disruption and quickly return to normal operations
Strengthen cooperation between departments and operations to become more efficient in planning and response Improve the allocation of resources, equipment and staff

Course Outcomes

The impact of weather conditions and other sources of disruption Storms, heavy rain and floods
Extreme cold and heat Strong winds Low visibility situations Resource and operations planning
Developing a response plan and action plan Equipment, staff and special training Testing readiness Continuous improvement through self-assessment Returning to normal operations Communication and collaboration with third parties Stakeholders you should involve Communicating through the media
Airside operations Runway operations Ramp and passenger handling Current and future regulations

Aircraft Marshalling and Ramp Hand Signals with RampVR

Learn the fixed wing aircraft marshaling and ramp hand signals based on the IATA Standards in the Airport Handling Manual (AHM) and IATA Ground Handling Manual (IGOM). In this 1-day course you will also learn the principles of ramp communications between the ground and cockpit crew. Participants will be able to perform fully their practical training with the use of RampVR™, the latest virtual reality training solution for ground operations.
RampVR™ is designed for ground operations professionals, and combines high-spec virtual reality hardware and software with IATA training. RampVR™ complements the theoretical knowledge with effective practical training in a very realistic environment, without disrupting active operations on the ramp. It allows you to generate a variety of scenarios on narrow body and wide body aircraft marshalling. It also simulates day and night operations as well as adverse weather conditions and includes pause and review “operations” so details can be checked or explained.

Duration (In Weeks) Fees (In AED) Certifying Body
1 5000 Certificate

Course Objectives

Introduction to standards Background to marshaling signals Movement signals Technical signals
Ground equipment signals Practical exercises on the ramp

Course Outcomes

Perform basic marshalling based on international standards Communicate with cockpit crew Promote safe operations at the ramp through efficient hand signal communications
Use hand signals to communicate in ramp emergency situations

Certificate Business Aviation Handling and Fixed-Base Operations, FBO

The business aviation sector handles more than 31,000 aircraft worldwide (EBAA), and this important niche market requires a high level of service and customization from fixed-base operators. Learn best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent service.

Duration (In Weeks) Fees (In AED) Qualification
1 5000 Certificate

Course Objectives

Business The FBO business concept FBO and common use facilities In-house or outsourcing? Operations Airport and ground operations Private aircraft characteristics GSE equipment characteristics
Standard services during turnaround Special services and catering Commercial and marketing
Marketing of FBO services The use of IATA Standard Ground Handling Agreement (SGHA) in business aviation Standard charge notes and the issue of damage liability Customer service concept in business aviation

Course Outcomes

Improve service offering through new services and business ideas Make better decisions about outsourcing services, leasing of equipment and front line staff management Analyze the operational and management requirements specific to business aviation for efficient operations Identify the differences between standard ground services and FBO activities Analyze the economic role of business aviation in the air transport industry

Certificate Airside Operations - Safety Compliance

Safety compliance in airside safety operations is the key to avoiding costly incidents and damaging accidents. This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS)

Duration (In Weeks) Fees (In AED) Qualification
1 5000 Certificate

Course Objectives

Airport environment terminology and layouts Safety culture Employer and employee responsibilities
SMS (ICAO framework): introduction Human factors in airside operations Ramp safety procedures
Moving aircraft Aircraft fuelling, off load, and arrival check Personal protective equipment
Foreign Object Debris (FOD) prevention program Airside accident reporting Emergency situations

Course Outcomes

Apply fundamental procedures to protect the aircraft from damage and ground staff from harm
Eliminate or control potential hazards Identify and manage “human factors” with the greatest influence on airside safety Improve overall airside safety performance and operational efficiency

Certificate Airport Security Operations Optimization

This course teaches the basics of operational aviation security (AVSEC), providing an overview of the latest security issues, threats, and technological developments. With a focus on ICAO and IATA documentation, gain tools to implement international security procedures within your organization.

Duration (In Weeks) Fees (In AED) Qualification
1 5000 Certificate

Course Objectives

International aviation security laws and legal obligations Current threats and risks to the aviation industry Control of access to airport security restricted areas Screening of passenger and cabin baggage Risk assessment and contingency planning Emerging technologies and equipment Command and control of response to major incidents

Course Outcomes

Learn the structure and roles of major aviation security organisations Evaluate threat and risk involved in security planning Execute security concepts and integrate them into an airport security plan

Certificate Aircraft Weight and Balance

Participants should have prior knowledge of airport layouts, operations and facilities.

Duration (In Weeks) Fees (In AED) Qualification
1 5000 Certificate

Course Objectives

Basic theory of flight Aircraft weights Basic aircraft weight Aircraft operating weight Aircraft structural and limiting weights Theory of balance Balance theory applied to aircraft Load-sheet compilation Drop line trim chart and its function The manual load/trim sheet and the standard IATA EDP Load/trim sheet

Course Outcomes

Understand the basic principles of flight related to aircraft weight and balance Become familiar with terms used in the field Understand and identify the various weights used in the compilation of a load-sheet Construct indexes and understand their use Become familiar with the design of trim charts Review the standard IATA manual load-sheet and drop line trim chart and the IATA standard electronic data processed load-sheet

Certificate in Airside Operations Management

Control and supervise an airline station in a self-handled or outsourced environment.

Duration (In Weeks) Fees (In AED) Qualification
1 5000 Certificate

Course Objectives

The importance of Operational and Occupational Health and Safety training Managing risk and the components of Emergency Response Plans (ERPs) The use of SGHA contracts and Service Level Agreements
Operational standards in the IATA Airport Handling Manual (AHM) The latest trends in passenger/baggage handling and catering

Course Outcomes

Control and supervise an airline station in a self-handled or outsourced environment Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues Implement a Safety and Security Station Management System according to industry standards and recommended practices Motivate staff and effectively monitor their performance Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.

Certificate Airport Route Development and Commercial Management

The airport business model is undergoing a massive transformation as airports around the world are becoming privatized, self-financed entities. Today’s airports are expected to finance US$350B of infrastructure development, while keeping airport charges in check and keeping commercial activities profitable.
This course will teach you how to design and implement a development strategy for two key revenue generators, routes, and commercial management. Through exercises, you will learn how to determine the right mix of aeronautical and non-aeronautical services being offered to satisfy the customers, airlines and bottom line of any airport.

Duration (In Weeks) Fees (In AED) Qualification
1 5000 Certificate

Course Objectives

Airport business environment and economics Business and commercial marketing strategy Differentiation in route development Redefining the commercial consumer strategy Selecting the optimal commercial product mix Property management and other non-aeronautical revenue streams
Marketing intelligent investments Commercial management structure

Course Outcomes

Determine your airport’s position in the competitive airport landscape Design and implement an effective route development strategy Formulate a comprehensive commercial strategy to boost non-aeronautical revenue Find synergies between your aeronautical and non-aeronautical profit sources
Evaluate new and alternative revenue streams

Airports and City Relation

Airports are central to the success of cities, and in many ways, cities also play a pivotal role in the success of Airports. This duality and understanding are critical to Airport development. Through this module, we aim to elucidate this relationship and use that knowledge as a basis for all Airport related studies.

Airports Planning and Build

Through this module, you will learn about all the major components required for the conceptual planning of an airport leading to its construction and build.

Airport Operation

Through this module, you will learn the elements that occur behind the operations of an efficient airport.

Airport Technology

Through this module, you will learn about the advancement of technology within the airport industry that is part of daily operations.

Who Should Attend

The courses are suitable for both industry incumbents looking for a career upgrade and advancement. The certificate courses are ideal for new aspirants to Aviation.
This course covers a vast area of expertise related to airport and airline management. The courses are geared to provide you with a strong foothold in the Aviation industry.

Disclaimer

Keeping our courses up-to-date and current requires constant alignment with the realities of the business.
As a result, changes are might be implemented due to business dynamics or due to research developments, legislation changes or for a variety of other reasons. Changes may also be designed to improve the student’s learning experience. We take feedback from students, external examiners, accreditation bodies and our industry advisory panel very seriously.
Therefore, all modules are subject to change based on the above.